Payment Policy

💳 Payment Policy – Elorza

At Elorza, we aim to provide a smooth and secure shopping experience. To ensure transparency and safety for both the buyer and seller, we have established the following payment terms:

✅ Accepted Payment Methods:

We support multiple secure payment options, including:

UPI (Google Pay, PhonePe, Paytm, etc.)

Debit & Credit Cards (Visa, MasterCard, Rupay, etc.)

Net Banking

Wallets

Cash on Delivery (COD) – available for select pin codes only*

🔐 Payment Security:

All transactions are processed via trusted and secure payment gateways like Razorpay, PhonePe, or Cashfree. Your card/bank details are encrypted and never stored on our servers.

📦 Cash on Delivery (COD):

COD is available on limited products and selected pin codes.

Orders placed via COD may require phone/email confirmation before dispatch.

We request you to accept COD orders only if you’re genuinely interested in receiving the product.

🚫 Repeated COD rejections may lead to account restrictions.

📄 Order Confirmation:

Once the payment is successful, you will receive an order confirmation email/WhatsApp instantly.

In case of failed payments or delays, you can contact our support team to resolve it quickly.

🔄 Payment Issues & Refunds:

If a payment is deducted but the order is not placed, the amount will be automatically refunded within 5–7 business days.

For refunds related to returns or cancellations, please refer to our Return & Refund Policy.

Still facing issues?
📩 Email: elorza.businessofficial@gmail.com
📱 WhatsApp Support: Available 10 AM – 6 PM (Mon–Sat)